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Responsible Hosting

We believe in ethical hosting practices that respect our clients, our community, and the internet as a whole. Here’s how we operate with integrity and responsibility.

1. Our Commitment

Korerium is committed to responsible hosting practices that prioritize quality, security, transparency, and ethical behavior. We believe that hosting providers have a responsibility not only to their clients but to the broader internet community.

This document outlines our principles and practices for operating a hosting business with integrity.

2. Quality Over Quantity

We deliberately limit the number of clients we serve to ensure exceptional service quality.

2.1 Selective Client Acceptance

  • We carefully review each potential client to ensure we can meet their needs
  • We turn away clients if we cannot provide the level of service they deserve
  • We maintain manageable client numbers to ensure personal attention
  • We focus on long-term relationships rather than rapid growth

2.2 Resource Allocation

  • We provision adequate server resources for each client
  • We do not oversell our infrastructure capacity
  • We monitor resource usage to prevent performance degradation
  • We upgrade infrastructure proactively as needed

2.3 Service Standards

  • Every client receives hand-provisioned accounts configured with care
  • We provide direct support without outsourcing to call centers
  • We maintain detailed knowledge of each client’s setup and needs
  • We respond to support requests promptly and thoroughly

3. Transparency and Honesty

We believe in clear, honest communication with our clients.

3.1 Clear Pricing

  • We provide straightforward pricing without hidden fees
  • We explain what services are included and what costs extra
  • We notify clients of price changes with adequate notice
  • We do not use deceptive introductory pricing that dramatically increases later

3.2 Honest Capabilities

  • We are honest about what we can and cannot do
  • We do not promise unrealistic uptime guarantees or performance claims
  • We explain technical limitations clearly and in plain language
  • We recommend alternatives if our services are not the right fit

3.3 Service Limitations

  • We clearly communicate our WordPress-only hosting focus
  • We explain our selective client acceptance policy upfront
  • We are transparent about our infrastructure and technology choices
  • We acknowledge when issues arise and communicate resolution timelines

4. Security and Privacy

We take our responsibility to protect client data seriously.

4.1 Security Practices

  • We implement industry-standard security measures across our infrastructure
  • We keep all server software and systems updated with security patches
  • We use firewalls, intrusion detection, and monitoring systems
  • We encrypt sensitive data in transit and at rest
  • We perform regular security audits and vulnerability assessments
  • We maintain incident response procedures for security events

4.2 Privacy Protection

  • We do not sell or share client data with third parties for marketing purposes
  • We collect only the information necessary to provide our services
  • We comply with privacy regulations including GDPR and CCPA
  • We maintain clear privacy policies that explain our data practices
  • We provide clients with control over their own data

4.3 Data Handling

  • We perform regular automated backups of client websites
  • We store backups securely and test restoration procedures
  • We handle client data with appropriate care and confidentiality
  • We assist with data migration when clients leave our services
  • We securely delete client data upon request after account termination

5. Environmental Responsibility

We recognize the environmental impact of data centers and hosting infrastructure.

5.1 Efficient Infrastructure

  • We use modern, energy-efficient server hardware
  • We optimize server configurations to reduce unnecessary resource consumption
  • We consolidate services where appropriate to minimize hardware requirements
  • We choose data centers with strong environmental practices

5.2 Sustainable Practices

  • We consider energy efficiency when making infrastructure decisions
  • We support the use of renewable energy in data center operations
  • We properly dispose of or recycle outdated hardware
  • We continuously evaluate ways to reduce our environmental footprint

6. Ethical Content Standards

We maintain standards for acceptable content while respecting free expression.

6.1 Content Boundaries

  • We prohibit illegal content and activities as outlined in our Acceptable Use Policy
  • We do not host content that exploits, harms, or endangers children
  • We do not host content that promotes violence, terrorism, or hate speech
  • We respond promptly to valid legal complaints and takedown notices

6.2 Balanced Approach

  • We respect freedom of expression within legal boundaries
  • We do not arbitrarily censor content based on political or religious views
  • We apply our policies consistently and fairly to all clients
  • We explain our reasoning when we cannot host specific content

7. Community Focus

We are committed to serving the Korean small business, church, and nonprofit community.

7.1 Specialized Service

  • We focus exclusively on Korean organizations to provide the best possible service
  • We understand the unique needs and cultural context of our community
  • We provide bilingual support in English and Korean
  • We build long-term relationships within the community we serve

7.2 Fair Pricing for Nonprofits

  • We provide appropriate pricing for churches and nonprofit organizations
  • We consider the budget constraints of mission-driven organizations
  • We work with nonprofits to find solutions that fit their needs and resources

7.3 Education and Support

  • We educate clients about best practices for website management
  • We provide training on how to use and maintain their websites
  • We share knowledge about security, performance, and WordPress
  • We answer questions patiently and thoroughly

8. Fair Business Practices

We operate our business with integrity and fairness.

8.1 No Deceptive Tactics

  • We do not use bait-and-switch pricing or hidden fees
  • We do not make exaggerated or misleading claims about our services
  • We do not pressure clients into unnecessary upgrades or services
  • We do not lock clients into unfair long-term contracts

8.2 Respectful Competition

  • We compete on the merits of our service quality and expertise
  • We do not disparage competitors or make false comparisons
  • We recommend competitors when they are a better fit for a client’s needs
  • We respect intellectual property rights of others

8.3 Client Freedom

  • We make it easy for clients to leave if our services no longer meet their needs
  • We assist with migrations to other providers when requested
  • We do not hold data or websites hostage
  • We provide reasonable notice before making significant changes

9. Compliance and Legal Responsibility

We take our legal and regulatory obligations seriously.

9.1 Legal Compliance

  • We comply with all applicable laws and regulations
  • We maintain proper business licenses and registrations
  • We pay appropriate taxes and fees
  • We carry appropriate insurance coverage

9.2 Law Enforcement Cooperation

  • We cooperate with valid legal requests from law enforcement
  • We respond to subpoenas and court orders appropriately
  • We protect client privacy while fulfilling legal obligations
  • We notify clients of legal requests when permitted by law

9.3 Industry Standards

  • We follow industry best practices for hosting and security
  • We stay informed about evolving standards and regulations
  • We implement reasonable measures to prevent abuse of our services
  • We take action against illegal or abusive activities on our platform

10. Continuous Improvement

We are committed to ongoing improvement of our services and practices.

10.1 Client Feedback

  • We actively seek feedback from our clients
  • We listen to concerns and suggestions seriously
  • We implement improvements based on client needs
  • We communicate changes and enhancements to our clients

10.2 Technology Evolution

  • We stay current with WordPress and hosting technology developments
  • We invest in infrastructure improvements and upgrades
  • We evaluate new tools and services that benefit our clients
  • We balance innovation with stability and reliability

10.3 Process Refinement

  • We regularly review and improve our operational procedures
  • We learn from incidents and implement preventive measures
  • We document processes to ensure consistent service quality
  • We train continuously to improve our skills and knowledge

11. Accountability

We hold ourselves accountable for our commitments and actions.

11.1 Service Commitments

  • We deliver on the promises we make to clients
  • We acknowledge and correct mistakes when they occur
  • We take responsibility for service issues and work to resolve them
  • We communicate proactively about problems and solutions

11.2 Performance Monitoring

  • We monitor our infrastructure and service quality continuously
  • We track performance metrics and uptime
  • We address performance issues promptly
  • We are honest about our track record and limitations

12. Our Pledge

Korerium pledges to operate with integrity, transparency, and respect for our clients and community. We will:

  • Treat every client with dignity and provide personal attention
  • Maintain high standards for service quality and reliability
  • Protect client data and privacy
  • Communicate honestly and clearly
  • Continuously improve our services and practices
  • Support the Korean small business, church, and nonprofit community
  • Operate our business ethically and responsibly

13. Questions and Feedback

We welcome questions about our responsible hosting practices and feedback on how we can improve.

Korerium LLC
Email: admin@korerium.com
Phone: +1 985.788.5644

We are committed to earning and maintaining your trust through responsible, ethical hosting practices.